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Telephone taxis and online taxi services are among the most common forms of taxi services worldwide. However, Afghanistan, due to years of conflict and violence, had lagged behind in adopting such modern services. Over the past decade and a half, the country has witnessed a surge in entrepreneurship and the development of urban services.
Despite this progress, Afghanistan faces challenges such as security vulnerabilities, the absence of well-defined addresses for roads and alleys, uncertain house numbering, and limited access to internet applications among the majority of its citizens. These challenges have hindered the growth of these new service ideas.
Given the absence of a standardized transport system in Afghanistan, the newly launched online taxi service aims to establish a regular intercity transport network.
The CEO of the online taxi service company, ‘Zood,’ mentioned that they initiated this project in 2016 and officially launched it in the month of may in 2018 . Currently, more than 7,000 users utilize our application, covering most parts of Kabul city out of a fleet of 200 taxis. The company has plans to expand this system to other provinces of Afghanistan in the near future.
To commence operations, we developed two separate applications: one for drivers and the other for customers. Drivers using our application have the flexibility to operate anywhere in Kabul, at any time, and for any duration. Likewise, customers seeking transportation within the city can conveniently access taxis through our application.”